You should carefully read the following Terms and Conditions. Your purchase or use of our products implies that you have read and accepted these Terms and Conditions.

Terms & Conditions – Smart Tech Store

By purchasing from Smart Tech Store, customers acknowledge and agree to the following Terms & Conditions, subject to applicable Malaysian consumer protection laws.

1. Return & Exchange Policy

All sales are final, and refunds or exchanges for change of mind are not accepted. Exchanges may be considered subject to product condition, availability, and management approval.

Returned products must include their original accessories and packaging, where available.

2. Limited Hardware Warranty

• Standard Warranty: All laptops and computers purchased from Smart Tech Store come with a 3-month limited hardware warranty covering the motherboard.
• Battery & Keyboard Warranty: Batteries and keyboards are covered by a 1-month limited warranty.
• Extended Warranty: Customers who purchase an extended warranty will receive additional coverage according to the duration, components, and conditions specified in their extended warranty plan.
• All warranty periods begin from the original purchase date stated on the invoice or receipt, unless otherwise specified.
• Warranty coverage applies to eligible hardware defects arising under normal usage and is subject to technical inspection.
• Batteries are consumable components, and their performance may naturally deteriorate over time. Battery backup duration may vary depending on usage, settings, and battery condition.
• Refurbished and used products may show reasonable cosmetic wear consistent with their advertised condition.

3. Warranty Exclusions

The limited hardware warranty does not cover:

• Physical damage, cracked or damaged screens, damaged hinges, loose or broken ports, or damage resulting from mishandling.
• Liquid damage, corrosion, moisture, fire, or electrical damage caused by external factors.
• Normal wear and tear, cosmetic imperfections, and gradual battery deterioration.
• Software, operating systems, viruses, data loss, or third-party applications.
• Damage caused by unauthorized repairs, modifications, upgrades, or component replacement.
• Damage resulting from improper chargers, electrical surges, unstable power supplies, or unsuitable accessories.
• Damage associated with tampered warranty stickers or unauthorized opening, where such interference has caused or contributed to the reported fault.
• Consumable components and accessories outside their applicable warranty coverage.

Warranty eligibility is determined following technical inspection. Exclusions apply to the extent permitted by law.

4. Warranty Claims & Inspection

Customers must provide proof of purchase when submitting a warranty claim.

All reported issues require technical inspection before warranty eligibility can be confirmed.

Customers may bring the laptop to our service centre or arrange delivery. Unless otherwise agreed, customers are responsible for shipping costs, except where applicable law requires otherwise.

If inspection identifies damage or a fault outside the limited warranty, repair charges may apply. Customers will be informed before any chargeable repairs proceed.

5. Warranty Repair Time

Within 14 days of purchase: Estimated troubleshooting and repair time is 1–3 working days.

15–30 days after purchase: Initial troubleshooting generally takes 3–5 working days.

More than 30 days after purchase: Initial troubleshooting generally takes 3–5 working days, while the overall repair process may take approximately 1–2 weeks, depending on parts availability and technical requirements.

All timelines are estimates and not guaranteed completion dates. Repairs may take longer where spare parts, supplier assistance, or additional troubleshooting are required. Customers will be updated regarding significant delays.

6. Repair & Replacement

Smart Tech Store will assess eligible warranty claims and determine whether repair or replacement is appropriate.

Where replacement is appropriate, a refurbished unit of comparable specifications and condition may be provided, subject to availability and applicable legal requirements.

Replacement does not automatically restart the original contractual warranty period unless otherwise agreed or required by law.

Any subsequent issue must be inspected separately to determine its cause and warranty eligibility.

7. Customer Responsibilities

Customers are responsible for backing up important data before submitting a device for repair.

Customers must provide reasonable access for troubleshooting and ensure that devices are securely packaged when shipped.

Smart Tech Store is not responsible for data loss except where liability cannot lawfully be excluded.

8. General Conditions

Smart Tech Store reserves the right to update these Terms & Conditions for future purchases. Changes will not retrospectively remove existing contractual or statutory rights.

9. Contact & Service Centre

Smart Tech Store

Cova Square, Level 1, Unit 02, Jalan Teknologi, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.

Email: info@smarttechstore.com

Telephone: +60 11-6557 7859

Business Hours:

All warranty inspections, repairs, and technical support visits are strictly by appointment only. Walk-in warranty services are not available.

• Customers must contact Smart Tech Store in advance to schedule an appointment and receive confirmation before visiting our service centre.
• Appointments are subject to technician availability and operating hours.
• Customers arriving without a confirmed appointment may be requested to schedule another visit, as immediate technical assistance cannot be guaranteed.
• Customers must provide proof of purchase when submitting a warranty claim.
• All reported issues require technical inspection before warranty eligibility can be confirmed.
• Customers who are unable to visit may arrange courier delivery after contacting our support team.
• Repair timelines begin once the device has been received and registered for inspection.
• If the reported issue falls outside warranty coverage, applicable inspection or repair charges will be communicated before any chargeable repair proceeds.

Monday–Friday: 9:00 AM–5:30 PM

Saturday: 8:00 AM–1:00 PM

Sunday & Public Holidays: Closed

Smart tech store reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law. Changes to the Terms and Conditions shall become effective as soon as they are displayed in Smart Tech store website. We reserve the right to cancel any order without any prior notice.